Frequently Asked Questions

1. What is Catch Taxi?
Catch Taxi is a mobile app designed to easily and quickly book taxis, connecting you with the nearest available driver for a safe and comfortable ride anywhere in Syria.
2. How can I use the app?
Download the app, create an account, enable GPS to detect your location, enter your destination, and tap “Request Now.” You’ll receive driver details and can track them until arrival.
3. Can I know the trip cost before confirming?
Yes, the app shows an estimated fare before confirming, based on distance and estimated travel time.
4. What payment methods are available?
You can pay in cash or via digital wallets and bank cards after completing your trip.
5. How can I contact the driver if I forget something?
You can contact the driver directly from the app or reach customer support to help recover lost items quickly.
6. Can I cancel a trip after confirming?
Yes, you can cancel before the driver arrives without extra fees. If you cancel after arrival, a small cancellation fee may apply.
7. How is the trip fare calculated?
Fares are calculated based on distance, duration, and traffic conditions.
8. How can I rate the driver?
After your trip, you can rate the driver from 1 to 5 stars and optionally leave feedback.